We ship from our warehouse in Sydney Australia, using Australia Post and advise a quote with each purchase. This is calculated directly from Australia Post's calculator during the final stage of the purchase-checkout and based on the total weight of the ordered package.
We offer better value to a greater number of customers by charging true shipping costs, rather than subsidize postage with higher overall product prices.
* Please note: if a wrong address is supplied and the parcel is retuned to us as the result, the postage of reposting the order is covered by the recipient.
All orders are processed within 24 - 48 hours except weekends and public holidays, pending on credit card authorization.
Parcel tracking is a standard practice now with all our deliveries. We provide tracking numbers on request only for the following reasons:
Our current policy is therefore we provide tracking numbers only when they are requested. Please drop us an email if you wish to have the tracking number to track your delivery.
If any fragile items are damaged during the delivery, please retain the original package with the purchase statement in the posting state with the damaged items and lodge a claim for compensation to Auspost at: https://auspost.com.au/receiving/delayed-lost-or-damaged-items/compensation
We are here to support you on all related aspects of this regard. It is however Auspost's policy for all compensation claims to be lodged by the recipients and the damaged items are required as the evidence for the claims.
*This offer applies to retail orders only. As stated in the VGT Wholesale Policy, shipping costs for wholesale orders are additional.