We ship using Australia Post and advise a quote with each purchase. This is calculated directly from Australia Post's calculator during the final stage of the purchase-checkout and based on the total weight of the ordered package.
We offer better value to a greater number of customers by charging true shipping costs, rather than subsidize postage with higher overall product prices.
* Please note: if a wrong address is supplied and the parcel is returned to us as the result, the buyer has to cover the postage of re-posting of the order.
All orders are processed within 24 - 48 hours except weekends and public holidays, pending on credit card authorisation.
*Note: we use economic air for international shipping. There is not tracking number for these posts. Please advise if you which to take up additional cover with additional cost, for example $5.5 for a tracking number and signature at the delivery.
If any fragile items are damaged during the delivery, please retain the original package with the purchase statement in the posting state with the damaged items and lodge a claim for compensation to Auspost at: https://auspost.com.au/receiving/delayed-lost-or-damaged-items/compensation
We are here to support you on all related aspects of this regard. It is however Auspost's policy for all compensation claims to be lodged by the recipients and the damaged items are required as the evidence for the claims.
